mag. Christine Oertel, Hegergasse 17/1/1A, 1030 Wien,+4369913939183, [email protected]
Please be aware that data transfer via the internet is subject to security risks and, therefore, complete protection against third-party access to transferred data cannot be ensured.
We reserve the right to collect personally identifiable information whenever we interact with guests or when we manage all areas of our business. Personal information may include: your contact information (name, address, billing address, e-mail address, telephone number); Information about your reservation, your stay or your visit. We collect additional personally identifiable information when registering / checking in to our holiday rental , including information that we collect under local laws. Personal data such as nationality, passport number and place and date of the event; Dates; Payment information such as your card number and other card details, as well as identifying information and other details about billing and accounts associated with mobile billing; Preferences of guests; We may also collect information about you from third parties, such as other external sources, who are legally authorized to share your information with us. We use and share this information for the purposes described in this statement.
We use your personal information in a variety of ways, for example, to provide the services you request and to provide you with an exceptional guest experience.
We may use the information we collect from you when you register. We collect information from you when you contact us by e-mail, telephone, Live-Chat or Telegram. In case of Telegram you can use their
We never knowingly collect personal information from individuals under the age of 18. As a parent or guardian, prevent your children from sending personal information without your permission.
Our website makes use of so-called cookies in order to recognize repeat use of our website by the same user/internet connection subscriber. Cookies are small text files that your internet browser downloads and stores on your computer. They are used to improve our website and services. In most cases these are so-called "session cookies" that are deleted once you leave our website.
To an extent, however, these cookies also pass along information used to automatically recognize you. Recognition occurs through an IP address saved to the cookies. However the IP addresses are anonymized immediately. The information thereby obtained is used to improve our services and to expedite your access to the website.
You can prevent cookies from being installed by adjusting the settings on your browser software accordingly. There's also an option to explicitly opt-out tracking via Matomo, see below at the bottom of this page.
For technical reasons, data such as the following, which your internet browser transmits to us or to our web space provider (so called server log files), is collected: - type and version of the browser you use - operating system - websites that linked you to our site (referrer URL) - websites that you visit - date and time of your visit - your Internet Protocol (IP) address. This anonymous data is stored separately from any personal information you may have provided, thereby making it impossible to connect it to any particular person. The data is used for statistical purposes in order to improve our website and services.
You may contact us at no cost if you have questions relating to the collection, processing or use of your personal information, if you wish to request the correction, blocking or deletion of the same, or if you wish to cancel explicitly granted consent. Please note that you have the right to have incorrect data corrected or to have personal data deleted, where such claim is not barred by any legal obligation to retain this data.
We process the data of our contractual partners and interested parties as well as other clients or customers (uniformly referred to as "contractual partners") in accordance with Art. 6 para. 1 lit. b. DSGVO in order to provide you with our contractual or pre-contractual services. The data processed, the nature, scope and purpose and necessity of their processing are determined by the underlying contractual relationship. The processed data includes the master data of our contractual partners (eg, names and addresses), contact data (eg e-mail addresses and telephone numbers) as well as contract data (eg, services used, contract contents, contractual communication, names of contact persons) and payment data (eg, Bank details, payment history).In principle, we do not process special categories of personal data, unless they are part of a contracted or contractual processing We process data which are necessary for the establishment and fulfillment of the contractual services and point out the necessity of their indication, if this is not evident for the contractual partners. Disclosure to external persons or companies will only be made if required by a contract. When processing the data provided to us within the framework of an order, we act in accordance with the instructions of the client as well as the legal requirements. Art. 6 para. 1 lit. c. DSGVO.The data is deleted if the data for the fulfillment of contractual or legal duties of care and handling of any warranty and similar obligations is no longer required; otherwise the statutory storage obligations apply.
We process data in the context of administrative tasks and organization of our business, financial accounting and compliance with legal obligations, such as archiving. In doing so, we process the same data that we process in the course of rendering our contractual services. The processing principles are Art. 6 para. 1 lit. c. DSGVO, Art. 6 para. 1 lit. f. DSGVO. The processing affects customers, prospects, business partners and website visitors. The purpose and interest in processing lies in administration, financial accounting, office organization, data archiving, that is, tasks that serve to maintain our business, perform our duties and provide our services. The deletion of the data in terms of contractual performance and contractual communication corresponds to the information provided in these processing activities.
We disclose or transmit data to the financial administration, consultants, such as tax accountants or auditors, and other fee agents and payment service providers. Furthermore, based on our business interests, we store information about suppliers, promoters and other business partners, e.g. for later contact. We generally store this majority of company-related data permanently.
The hosting services we use do not store any personal data.